Arrange and Manage Egencia Travel – ONLINE & PHONE

For a downloadable and printable version of this article, please click here. 

To arrange or manage egencia travel online or on the phone, follow instructions below. For assistance, email support@unitehere.org. 

• Request Type:
  • CHANGE or CANCEL
    • All travel can manage CHANGE or CANCEL by phone
    • Not all travel can manage CHANGE or CANCEL online
  • NEW
    • All travel can arrange NEW by phone
    • All travel can arrange NEW online
• Contact Type:
  • ONLINE
    • Log In
      • IU Staff, log into Okta (SSO) for accessing Egencia
      • Retrieve login info from support@unitehere.org
    • UH Guests, log into Egencia.com
      • Retrieve login info from email inbox
      • Enter Traveler’s Name in Profile field
  • PHONE
    • Call Egencia at 669-288-7481 to arrange or manage travel by phone with Egencia agent
      • Press 1 to manage CHANGE or CANCEL on an existing reservation
        • Enter 12-digit Egencia Itinerary number
      • Press 2 to arrange NEW reservations (Domestic)
    • Confirm Traveler’s Name, Email, and Phone
• Travel Type
  • Add Air
    • Select lowest reasonable fare (no upgrades or add-ons)
    • Select company credit card on file as payment method
  • Add Hotel
    • Select lowest reasonable, “Paid by my Company” rate
    • Select company credit card on file as payment method
  • Add Train
    • Select lowest reasonable fare (no upgrades or add-ons)
    • Select company credit card on file as payment method
  • Add Car
    • Select lowest reasonable rate (no upgrades or add-ons)
    • Select Direct Bill as payment method
• Provide COMPANY CODES:
  • Campaign                    (begins with letter C)
  • Campaign Type           (begins with letter P)
  • Phase                          (3 numbers)
  • Affiliate                       (begins with letter L)
  • Cost Center                 (begins with letter D)
  • Provide REASON for travel
• Select APPROVER: Gracie Fowler
• To receive ITINERARY COPY, provide email address