Arrange and Manage Egencia Travel – ONLINE & PHONE

Gracie Fowler

Modified on: Tue, Oct 17, 2023 at 5:11 PM

For a downloadable and printable version of this article, please click here.

To arrange or manage egencia travel online or on the phone, follow instructions below. For assistance, email support@unitehere.org.

Request Type:
- CHANGE or CANCEL
  - All travel can manage CHANGE or CANCEL by phone
  - Not all travel can manage CHANGE or CANCEL online
- NEW
  - All travel can arrange NEW by phone
  - All travel can arrange NEW online
Contact Type:
- ONLINE
  - Log In
    - IU Staff, log into Okta (SSO) for accessing Egencia
    - Retrieve login info from support@unitehere.org
  - UH Guests, log into Egencia.com
    - Retrieve login info from email inbox
    - Enter Traveler’s Name in Profile field
- PHONE
  - Call Egencia at 669-288-7481 to arrange or manage travel by phone with Egencia agent
    - Press 1 to manage CHANGE or CANCEL on an existing reservation
      - Enter 12-digit Egencia Itinerary number
    - Press 2 to arrange NEW reservations (Domestic)
  - Confirm Traveler’s Name, Email, and Phone
Travel Type
- Add Air
  - Select lowest reasonable fare (no upgrades or add-ons)
  - Select company credit card on file as payment method
- Add Hotel
  - Select lowest reasonable, “Paid by my Company” rate
  - Select company credit card on file as payment method
- Add Train
  - Select lowest reasonable fare (no upgrades or add-ons)
  - Select company credit card on file as payment method
- Add Car
  - Select lowest reasonable rate (no upgrades or add-ons)
  - Select Direct Bill as payment method
Provide COMPANY CODES:
- Campaign (begins with letter C)
- Campaign Type (begins with letter P)
- Phase (3 numbers)
- Affiliate (begins with letter L)
- Cost Center (begins with letter D)
- Provide REASON for travel
Select APPROVER: Gracie Fowler
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